How do I setup my new email account using Outlook?

The following instructions are general. Your version of Outlook may be slightly different, so keep your mind open to the general principles.

1. In Microsoft Outlook, select Tools > E-mail Accounts.

2. On the E-mail Accounts wizard window, select "Add a new e-mail account" and click Next.

3. For your server type, select the type of account and click Next. Choose "POP3" if you want to download mail to one computer (recommended). Choose "IMAP" if you want to check your mail from multiple computers and you want all the computers to show the same mailbox. This option requires more space on your server, because it stores all the messages and attachements on the server. See our FAQ on the differences between IMAP and POP.

4. On the Internet E-mail Settings (example is for POP3) window, enter your information as requested.

5. Incoming Mail Server: mail.yourdomain.com (replace yourdomain.com with your actual domain).

6. Outgoing Mail Server: We recommend that you use the same mail server for your outgoing mail: mail.yourdomain.com (replace yourdomain.com with your actual domain). You will need to authenticate (see 7.1 below). However, some ISPs (Internet Service Providers) do not allow mail to be sent from other mail servers, in which case you will need to use the SMTP server of your ISP.

7. Optional Advanced Settings: 
In some cases you may want to change the advanced settings, e.g. to use your incoming mail server as your outgoing mail server (as mentioned above), or to modify how your mail program deletes the mail on the server, etc. If using POP you should instruct your account to delete messages after they are downloaded.

7.1. Authenticate for Outgoing Server. In the new window, find a box that says something about the "outgoing mail sever" requiring "Authentication" (the type should be "Password"). Check that box and select the option to use the same settings as the incoming mail server. Then click OK.

7.2 If setting up a POP3 account, make sure that the checkbox under "Delivery" is not checked. You do not want to leave a copy of the message on the server, or else your server will soon become too full and you'll run out of space. Then click OK.

8. Ports. We advise that you use the following ports (which should be default already):

POP ACCOUNT:
Not Using SSL: 110
Using SSL: 995

IMAP ACCOUNT:
Not Using SSL: 143
Using SSL: 993

9. Once all your information is entered correctly, click the “Next” button.

10. That concludes the setup. Click finish and your mail program should begin to download your mail.

NOTE: If it does not work, then you can be 99.99% sure that you did something wrong. Try accessing your Webmail, to make sure that you have the right username/password. If that works, you can be 100% sure your local mail program account settings are wrong, e.g. you entered an incorrect username/password or mail server. Edit your settings and triple check everything. See our other related troubleshooting FAQs if you need more help, or coordinate with your local tech support. Unfortunately, we can only verify that the server is working properly, we cannot support your local mail program setup. That is your responsibility, trying to help over the phone will only end in frustration for both of us. If it's not working, we are going to tell you that you entered something incorrectly, because that is always the problem. So you need to get someone more technical than yourself to help. Mail really is quite simple, there are only a couple settings, but you have to have them all perfectly correct.

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