Why are my files uploading so slowly?

We recommend using the in-page file uploader, rather than the file library edit page uploader, because the in-page file uploader allows you to upload multiple at a time and it monitors the progress. We do not recommend that you upload more than 10 files at a time (or more than 100MB of files), just because that can really slow down your connection or overwhelm your browser.

The existing interface should work fine in most cases, and if you are experiencing slowness, it is most likely due to your internet connection speed. Answering the questions below will help us find a solution to your problem ASAP.


1. WHAT TYPE OF FILE ARE YOU UPLOADING?
Are you uploading to your Images, Resources, or Multimedia Library? And what type of file is it, .mp3, .flv, .jpg, etc.?

2. HOW LARGE IS THE FILE? 
A 5MB file may take 20+ minutes to upload, depending on how fast is your internet connection. If your file is 20MB it could take an hour or more. 

3. HOW FAST IS YOUR INTERNET CONNECTION?
To find out your ISPs actual speeds, go to: http://www.speedtest.net and do their bandwidth test. Choose the city closest to you and run the test. After the test is complete, below the interface you will see your results. Typical results for a highspeed connection may look like this:

Download Speed: 42.69 Mbps (will take 2 seconds to download 10MB file)
Upload Speed: 4.51 Mbps (will take 17 seconds to upload a 10MB file )


Most people don't realize that even if your ISP provides decent download speeds, most likely they have severely limited your upload speeds. Note the difference of the above tests. The download speed is 10 times as fast as the upload speed. If you do the math, a 10MB file will theoretically take 17 seconds if everything goes well. However due to lots of other factors, it may take a lot longer.

Let us know what your rates are and we can help you determine what your speeds should be.


4. DO FILES EVER UPLOAD QUICKLY? 
And at any given time there could theoretically be trouble with your internet connection, the network between you and the server, or the server's network. But that should be isolated, and if you always experience the same speeds then most likely your connection speed is slow.

5. HAVE YOU TRIED UPLOADING FILES FROM ANOTHER LOCATION?
If you try to upload from another location, is it ever faster?

6. WHAT BROWSER AND VERSION ARE YOU USING?
Is it the latest version of the browser? Try updating the browser and see if that helps, because sometimes bugs can cause issues with uploads.

7. CAN YOU TRY UPLOADING WITH ANOTHER BROWSER? 
Try using a free browser like Firefox or Google Chrome. Let us know if that works better for you or if you still experience the same problems.

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